Welcome to our FAQ guide for Instant Avatars! Here, you’ll find answers to common questions about creating, customizing, and using avatars in HeyGen. Whether you're new to the feature or looking for specific tips, we’ve got you covered. Let’s dive in!
Instant Avatar Frequently Asked Questions (FAQ)
Can I remove the background of an Instant Avatar?
Yes [depending on your tier]! Instant Avatars come with an option to remove the background from your footage, available exclusively for Team and Enterprise subscriptions. This guide will walk you through how to enable this feature during the avatar creation process and how to use it in the AI Studio.
How can I use my own voice for my Instant Avatar?
Each Instant Avatar includes a voice cloning feature. Once you've cloned your voice, your avatar will use it in the preview video. You can also customize the cloned voice separately and select it in the TTS section on the editing page. For more information about Voices in HeyGen, check out this article!
Can I add more Instant Avatar slots?
All our plans—Free, Creator, and Team—include one instant avatar slot. However, additional slots can be purchased as an add-on. Each slot allows up to 100 looks for a single avatar, based on one consent video, and is designated for the same individual.
You can add unlimited avatar add-ons for your business with monthly or yearly plans. Instant Avatar add-on slots are priced at $29/month or $300/year.
To access Add-Ons, go to the pricing screen, scroll down to "Avatar Add-On," and click Purchase more avatars now. From there, you can select as many Video or Interactive Avatars as you want. Use the plus and minus signs to adjust the quantity before heading to checkout.
💡 Note: If you're on a monthly plan, the checkout window will default to the monthly option, but you can toggle to yearly if preferred on the pricing homepage. For those on a yearly plan, only the yearly option will be displayed. Contact [email protected] if you need any purchasing assistance.
Can I redo my Instant Avatars?
If you want to redo your avatar, you'll need to delete the current avatar from the slot and upload new consent + looks. You can do this once per billing cycle (month). If you try to redo your avatar a second time in the same billing cycle, you'll need to wait until the next billing cycle to upload a new avatar.
Mistakenly deleted an avatar? We're here to help! During the first month of your subscription, we’ll assist you if you accidentally delete an avatar. You can reach us at [email protected]
How are the hand movements and facial expressions of the Instant Avatar generated?
The hand movements and facial expressions of your avatar are derived from your original materials. If your original materials do not include hand movements or contain too many hand movements, your avatar will exhibit the same behavior. The same principle applies to facial expressions; if your avatar did not display any expressions in the original materials, it will reflect the same in the Instant Avatar output. Therefore, we recommend that if you want your avatar to have rich and natural hand movements or cheerful expressions, you can adjust your hand movements and facial expressions when capturing the materials. For tips on getting the best results, check out this article.
Does the consent video need to feature the same individual as the footage video?
Yes, the consent video must feature the same person as the one in the footage. Additionally, we do not support creating avatars for non-human entities, using someone else's videos without permission, or using content generated by third-party AIGC platforms.
Should I stand or sit while recording my Avatar footage?
Either option works great! Whether you stand or sit, just make sure your face is clearly visible and you're facing the camera directly. You can also create a Motion Avatar where the subject is walking, but keep in mind that it will take up an Instant Avatar slot since both motion and instant are generated the same way.
Can an Instant Avatar support the generative outfit feature?
Currently, Instant Avatars don't support the generative outfit feature. This option is available exclusively to Enterprise users through custom Studio Avatars. With the Hybrid Avatar 'Looks' feature, however, you can record unlimited different outfits and backgrounds for your avatar, giving you plenty of customization options!
Can I create Instant Avatars for children or teenagers?
Yes, users of all ages have the ability to create an avatar, as long as they have the ability to provide consent. Any inappropriate content or language will be moderated and flagged, like any other avatar creation.
Where can I share my videos created with HeyGen avatars after I make them?
Once you create a video with HeyGen, you're free to use and distribute it across any platform, including for commercial purposes, as long as your inputs align with standard guidelines. This means avoiding any copyright violations in uploaded materials and keeping character inputs appropriate (no sensitive or offensive language). We aim to make it easy for you to use HeyGen-generated videos wherever you need, ensuring that all copyright requirements are covered for free usage without limitations.
Got more questions? We're here to help at [email protected]