Welcome to HeyGen Mobile 101! With HeyGen for mobile, you have the power to create and share dynamic videos right at your fingertips. While the desktop version of HeyGen provides the most comprehensive product experience, our mobile app is designed for convenience and creativity on the go.
Below, we address the most common questions from our mobile users. If your question isn’t covered here, be sure to check out our full Help Center!
Mobile vs. Desktop: What's the Difference?
While the Mobile app and the Desktop app function similarly, there are some key differences:
Expanded Accents and Voices: Desktop offers a broader range of accents and voices for avatars.
AI Studio Advanced Features: To add graphics, translate text, adjust voice emotions, or make other dynamic edits to your videos, log in to your account on desktop.
No Space Switching: The mobile app does not currently support switching between spaces for Team and Enterprise users.
Other Features: Other new and developing features, such as Labs and Interactive Avatars, are only accessible via desktop.
Moderation: Why Was My Avatar or Video Rejected?
HeyGen’s moderation system ensures that all content adheres to community guidelines and quality standards, creating a safe and professional environment for everyone. However, sometimes videos are rejected in error. Here’s how to handle moderation issues:
Avatar Rejection
Wait for Moderation to Complete: Most avatars are finalized within a short period.
Inquire about the Decision: If you believe the rejection was a mistake, please reach out to [email protected] for a manual review and guidance on how to make the best avatar possible.
Video Rejection
Wait for Moderation to Complete: Most videos are finalized within a short period.
Appeal the Decision: If you believe the rejection was a mistake, click the “Appeal” button.
Contact Support: For further assistance, reach out to [email protected]
Avatars: Why is my Avatar and Video Quality Poor?
For tips on recording smooth avatar movements and achieving the best video quality, refer to our Video Avatar Creation Guide. This resource provides step-by-step instructions and expert advice to help you create lifelike avatars and polished videos with ease.
Translation: Why is my Translation Failing?
If you encounter issues with translations, check out our Video Translation 101 Article. It covers essential tips and best practices to help you achieve accurate and natural translations for your videos.
Feedback: How Can I Share My Thoughts?
We love hearing from you! Share your thoughts and suggestions directly through the app. Navigate to your Profile 👤 Icon then click Share your valuable feedback 🙏 to let us know your opinion.
If you need further assistance, visit our full Help Center. We're here to help you make the most out of HeyGen!