Welcome to the HeyGen Ambassador Program. This FAQ covers the most common questions about the program, including responsibilities, events, access, perks, and support.
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​This article is aimed mostly at current HeyGen Ambassadors. If you're looking to join the Ambassador program, please see below-
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If you need help with anything not covered here, contact the Community team at [email protected]
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As a HeyGen Ambassador, you help represent HeyGen through community events, content creation, or online engagement. We encourage you to use HeyGen in your work, share what you create, attend key program calls, and contribute positively to the community.
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The program runs for one year, with the option to renew annually at the end of the calendar year based on your engagement and goals.
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There is no fixed monthly time requirement. You can choose how involved you want to be based on your schedule and the activities you want to participate in.
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If you need help planning an event, start with the Event in a Box guide for templates and ideas. You can also reach out to the Community team at [email protected] for support.
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We support a range of community-led events, including workshops, meetups, and other creative formats. If you are unsure whether your event qualifies, contact the Community team before submitting your proposal.

Please note that the Community Fund is intended to support individual Ambassadors in the program. It is not available for company-to-company sponsorships or partnerships.
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The Community Fund helps reimburse eligible event-related expenses, including:

The fund does not cover:

The Community Fund is reimbursement-based, not a flat grant. To receive reimbursement, you must submit itemized receipts and proof of payment. HeyGen reserves the right to approve or deny reimbursements at its sole discretion.
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Please submit your proposal as early as possible. At minimum, event proposals and budget requests should be submitted at least four weeks before the event date. In-person events may require additional lead time.
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Ambassadors receive a set of program benefits that may include:

Ambassadors receive 5,000 Generative Credits in their HeyGen account. These credits can only be activated on paid plans, including Creator, Teams, or Enterprise.

If you are currently on a Free plan, we can offer a complimentary 6-month Creator plan trial so you can activate your credits. After the 6-month period ends, you will need to move to a paid plan to continue using paid-plan features. We do not offer complimentary Business or Enterprise plans.
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For product or technical issues, contact [email protected].

For questions about the Ambassador Program, including events, grants, or program logistics, contact [email protected].
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Yes. Ambassadors may be featured in blog posts, case studies, newsletters, social posts, and other community spotlights. If you are interested in being featured, contact the Community team. We may also reach out to you directly if there is a good fit.

If you host an event, it may also be featured on HeyGen’s global community event calendar.
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Ambassadors may receive:

You can increase your involvement by hosting more events, creating more content, participating more actively in the community, or mentoring other Ambassadors. If you are interested in doing more, contact the Community team.
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Send feedback, ideas, or suggestions to [email protected]. We welcome input from Ambassadors and use it to improve the program.
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The Ambassador program accepts applications on a rolling basis. You can apply at any time through the community site or by contacting [email protected] for the application link.
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