Our refund policy states that refunds are not allowed after 15 days, especially when the credits have been used. This is because using the credits consumes our server GPU resources for video rendering. For more information, please visit our terms of service page at https://www.heygen.com/terms.
However, if you encountered any inaccuracies in the video rendering due to a technical issue, we apologize for the inconvenience. Please provide us with the video ID and specify the problematic part, and our team will investigate, fix the video, and refund the credits used for it.
Could you please let us know which specific aspect of HeyGen did not meet your expectations and led to your desire to cancel your plan?
If you still wish to proceed with a refund, we kindly request that you provide us with more detailed information to submit a refund request.
Thank you for your understanding and cooperation.