Our refund policy states that payments made to HeyGen are generally non-refundable, except in specific cases where required by law, and without overriding mandatory local laws regarding cancellation rights.
Common Refund Reasons Requests
You forgot about the subscription for a few months
We understand that life gets busy, and sometimes you might forget about an active subscription. Just like with services such as Netflix or Amazon, even if you haven't used your Heygen subscription for a few months, we typically cannot issue a full refund for all those months. This policy aligns with industry standards, ensuring fairness for all users.
You requested to cancel in the past and subscription was not cancel
In cases such as this, we search high and low within our support communication history to find such requests. You should always use your subscriptions page to cancel any active subscriptions, but if you have sent us an email in the past please be sure to mention that address it was sent from in your refund request.
Someone else used my credit card to buy HeyGen subscription
If you suspect charges made on HeyGen using your card were not made by you the owner, please begin a fraud process with your bank/credit card provider first, as we want to make sure the card would be blocked from making anymore purchases. You should also reach out to Stripe, our online payment processor to report these transactions and stolen card.
If you want to submit a refund for HeyGen
Please contact us via live chat on our platform or our email at [email protected] detailing the reason you'd like a refund, main email for the HeyGen account, and any invoices or any information that can be helpful towards your refund case.
For more information, please visit our terms of service page at https://www.heygen.com/terms.