Is HeyGen's Enterprise Plan Right for Me?
The Enterprise plan is perfect for organizations needing studio-quality production, creating high volumes of content, or requiring advanced collaboration and security features. It’s ideal for creative agencies, large enterprises, or teams aiming to scale their content production. For a more detailed breakdown to help determine if Enterprise is right for you, check out this article. As well, you can check out the details on our pricing page to compare lower-tier plans that might be a great starting point for your business.
Where Can I Find HeyGen's Security and Compliance Documents?
HeyGen prioritizes privacy, protection, and AI ethics, ensuring your data is secure. We’re proud to be SOC 2 Type 2 compliant, a recognized standard for data protection. View and request our security documentation here.
What Are the Advanced Security Features Included in the Enterprise Plan
These features are set to match the security and IT protocols of large scale companies who has more rigorous security standards:
1. Single Sign-On (SSO): This allows users to authenticate with a single ID and password across multiple software systems.
2. Multi-factor Authentication (MFA): Adds an additional layer of security by requiring more than one method of authentication.
3. SOC 2 Compliance: Sharing internal docs (SOC 2 Type 2, Pentest, Security policies, etc)
4. Audit Log: Tracks and logs user activities to provide an audit trail that can be used for understanding the sequence of events in case of security incidents.
5. Data Processing Agreement (DPA): Offers contractual terms that meet GDPR requirements for enterprise users who collect data from data subjects in the EU.
6. SCIM User provisioning - SCIM user provisioning to allow automated user management from your identity provider.
7. Hands On security onboarding with the customers IT team.
8. No training of our model on any of the Enterprise data.
What Is HeyGen's Master Service Agreement (MSA)?
You can review our MSA here. Purchasing the Enterprise plan means you agree to the terms outlined in the MSA. If you have questions, please reach out to sales.
What Payment Options Are Accepted?
We accept bank transfers and most major credit cards, including Visa, Mastercard, Maestro, American Express, Cartes Bancaires (CB), Diners Club, Discover, JCB, and UnionPay.
Is a Monthly Subscription Available?
The Enterprise plan is only offered as an annual subscription. If you’d prefer a monthly option, you can explore our Creator or Team plans. For an Enterprise trial, contact sales.
How Do I Get a Copy of My Invoice?
After purchasing, an email with your invoice and receipt will be sent to you. You can also access your invoice under the ‘Subscriptions’ tab in Workspace Settings, generated with the information provided at checkout.
How Can I Access HeyGen's API or Enterprise Versions of Interactive Avatar and Personalized Video?
These features are available across all plans. If you’re on the Enterprise plan and need assistance, contact your Enterprise Representative—we’re happy to help!