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Enterprise Plans: Frequently Asked Questions
Enterprise Plans: Frequently Asked Questions

Here you can find frequently asked questions about our Enterprise plan

Myra avatar
Written by Myra
Updated over a week ago

Is HeyGen’s Enterprise plan right for me?

Our Enterprise plan is designed for organizations that want studio-level production quality, create high volumes of content, or need advanced collaboration and security features. It’s great for creative agencies, larger enterprises, or teams looking to scale content production.

How many credits come with the Enterprise plan?

You can customize the Enterprise plan to fit your needs. All Enterprise plans gives you access to Enterprise features and services including multi-user collaboration, enterprise-grade security features, and priority content moderation and support. You can then purchase credits per product-category based on your custom needs.

How do credits work?

Each credit equates to 1 minute of video generation or translation. Videos are rounded up to the nearest half-minute. For example, creating or translating a 2 minute 15 second video will cost 2.5 credits.

Where can I find HeyGen’s security and compliance documents?

At HeyGen, we've built our AI video platform with privacy, protection, and AI ethics in mind and are committed to safeguarding your data. We're also proud to be SOC 2 compliant, an industry standard for data protection. You can see and request all our documentation here (https://security.heygen.com).

What is HeyGen’s Master Service Agreement (MSA)?

You can see a copy of our MSA here (https://www.heygen.com/master-saas-agreement). By purchasing our Enterprise plan, you agree to the terms and conditions as described in our MSA. If you’re interested in purchasing our Enterprise plan but have questions about our MSA, please contact sales.

What payment options do you accept?

We accept bank transfers and most major credit cards (Visa, Mastercard, Maestro, American Express, Cartes Bancaires (CB), Diners Club, Discover, Japan Credit Bureau (JCB), and UnionPay).

Is a monthly subscription available?

HeyGen Enterprise plan is only available with an annual subscription. If you want to try a Creator or Team plan, you can subscribe monthly. Or, contact sales to explore an Enterprise trial.

How do I get a copy of my invoice?

After purchasing, you will receive an email with a copy of your invoice and receipt. You can find a copy of your invoice on the ‘Subscriptions’ tab in Space settings. It will be generated using the information you provide at checkout.

How can I get access to HeyGen’s API or the Enterprise version of Streaming Avatar and Personalized Video?

To purchase these products, please contact sales. We’d love to help.

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