You can upgrade or downgrade your HeyGen plan at any time to match your usage. See below for instructions on how to switch your subscription.
Upgrade or Downgrade Your HeyGen Plan on Desktop
Change your plan anytime through your settings page. Upgrades take effect immediately. Downgrades are scheduled for the end of your current billing cycle.
To upgrade:
Log in to your HeyGen account.
Go to Settings > Plan & Billing.
Click Upgrade.
Select the plan you want and click Switch or Upgrade.
Make sure the toggle at the top is on the cycle you want (Monthly/Annual).
Click Confirm.
To downgrade: the steps are the same as upgrading, except you choose a lower tier.
Go to Settings > Plan & Billing.
Click Upgrade.
Select the plan you want to downgrade to and click Switch.
Make sure the toggle at the top of the plan is on the cycle you want to switch to (Monthly/Annual).
Click Confirm.
šļø Important: once you confirm, the downgrade is scheduled to take effect at the end of your current billing cycle. You keep your current plan until then, and your next renewal is charged at the lower plan's price.
š” Manage Billing opens Stripe, where you can view invoices and update payment details.
If you're looking to only remove add-ons your purchased from your main subscription, this would be done under the Buy/Manage Add Ons button on the same page.
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You can always reach out to [email protected] for further assistance.
Upgrade Your Plan in the App Store
When you sign up for the HeyGen app, you're automatically placed on the Free plan. To upgrade, follow the steps below:
Log in to your HeyGen account.
Click on the yellow Diamond icon
anywhere on your screen or go to your Profile Icon š¤ to find the Upgrade button under subscriptions.
Click the Upgrade button and follow the on screen flow.
Confirm payment was successful with the prompt below.
Downgrade Your Plan in the App
Downgrading your plan is not immediate within the app. You'll need to cancel your subscription, which will remain active until the end of the billing cycle. Once it expires, you can purchase your preferred, lower-tier plan. To cancel your plan, please follow the below instructions:
Tap the Settings āļø icon on your home screen.
At the top of the screen, tap your Apple ID (your name).
3. Choose Subscriptions from the list.
4. Locate the HeyGen subscription you want to cancel.
5. Select Cancel Subscription and Confirm your choice. Your subscription will remain active until the end of the billing cycle.
