When uploading footage to create your Instant Avatar, we strive to provide clear, easy-to-follow instructions on the walk-through screens. However, sometimes issues with the footage can arise, and you may encounter error messages after the process is complete. If you're wondering "Why was my avatar rejected?" or "Why did my avatar fail?", we've got you covered. Additionally, if your avatar was created but now it's showing an error or has been rejected by moderation, you can find more information here to help you understand the error messages and how to fix your video for the best possible results before re-uploading.

You can also review our detailed guidelines for creating an instant avatar here.

What this means: There’s a mismatch between the footage you recorded for your avatar and your consent video. This could happen if it's not the same person in both videos or if the consent video was recorded in a poorly lit environment, making it difficult to verify that it’s the same person. Additionally, using a low-quality camera for the consent video may also cause this issue.
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Next steps: You’ll need to create a new avatar, ensuring that:

What this means: The system couldn't detect a face in your consent footage.

Next steps: Please ensure your face is clearly visible and follow these guidelines.

What this means: We couldn’t detect clear audio in the consent video you provided. This usually happens if your microphone was off during recording, or if your webcam microphone wasn’t properly set up.

Next steps: You’ll need to restart the process. When recording your consent video, make sure your microphone is enabled and allowed to work in your browser (we recommend using Google Chrome). This may be due to a permissions issue, so check your browser settings to ensure your microphone is correctly set up.

What this means: At the end of each consent video, you're asked to read a four-letter code to confirm the video isn't pre-recorded. If you encounter an error related to reading the code, try the following steps.

Next steps: 1) Try reading the entire paragraph and code a bit faster—though it may sound counterintuitive, it often helps! 2) Ensure you're reading each letter separately (A-B-C-D) instead of all together.
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What this means: The system couldn’t detect a human face in your footage. This might be due to blurry or dark video, or because you’re trying to create an avatar for a non-human (like an animal or 3D model). Our algorithm doesn’t support non-human avatars, so animals aren’t eligible. For 3D models, our policy is to reject them initially until the user provides proof of ownership to ensure no one else’s model is being used without permission. The steps to get approval are outlined below.

Next steps: Ensure your face is clearly visible in a well-lit environment in the video. If you're submitting a 3D model avatar, please reach out to our Moderation team at [email protected], providing the rejected avatar ID and proof of ownership (e.g., a screenshot from the software you used). Additional evidence may be required on a case-by-case basis.

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What this means: Your video footage is missing audio. While we understand that some users prefer not to use their own voice when creating avatars and videos, having both audio and video is crucial for our algorithm to generate accurate lip-syncing for your avatar. To get the best results, we recommend uploading a video with audio so our system can properly create your avatar with lip-sync capability. Don't worry—you can swap the voice later in the AI Studio and never have to use your own voice!
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Next steps: Please re-submit your footage in a new avatar process and make sure your video has clear audio for optimal results.
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What this means: Your footage is either shorter or longer than the required length.

Next steps: Please start the process again and make sure your avatar footage is between 30 seconds and 5 minutes.

What this means: The system detected inappropriate visuals, such as underage children or nudity, in your avatar footage. Our platform strictly prohibits both, in accordance with AI safety protocols. Repeated attempts to upload such content could result in an account ban.

Next steps: Please restart the process, ensuring your avatar footage does not include minors or nudity.
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What this means: Our moderation system is highly skilled at recognizing celebrities from all over the world. Due to the abundance of public footage available for well-known figures, there are more frequent attempts to create unauthorized "deepfakes" of their avatars. As a result, if our system detects a celebrity face in the footage, it automatically flags it for human moderation to verify authenticity.

Next steps: If your avatar was rejected with this error, please follow these steps:

What this means: There was an issue on our end. You can try again right away, and if it fails a second time, it might indicate a larger problem. While these issues are typically resolved within a few hours, you can reach out to our support team via email or chat for assistance after a period of waiting, or simply check back tomorrow, and it should be fixed!

Next steps: Wait a few hours or contact support for a more specific time estimate on the resolution.

What this means: After three unsuccessful attempts to create your avatar due to the issues mentioned above, your account may receive an avatar ban. This restriction can only be lifted by our support team.

Next steps: Please reach out to our moderation team at [email protected] to resolve the issue.
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