To maintain a standardized and safe community, HeyGen has implemented a content detection mechanism for moderation which you may see flagged on your video. If your video includes certain words or phrases, it may be flagged by the system and marked as either "Rejected" or "Pending." An example of this would be a video that is rejected with the message 'NSFW' or 'Not Safe For Work', which usually refers to a prohibited avatar creation.
To minimize the chance of triggering this mechanism, please review our Community Guidelines.
We also recommend creating your own instant avatar before making your video. This can reduce the likelihood of rejection or delays, improve your approval rate, and speed up processing times.
If your video status is "Pending," please wait for the automatic moderation review to complete. Many "Pending" videos are ultimately approved. Note that our support team cannot expedite this process.
If your video is "Rejected," we encourage you to review the moderation policy linked above. If you need further assistance, contact us with the following details via chat or [email protected] for a manual review:
Your account email
The video ID
The purpose of the video
Thank you for helping us maintain a safe and welcoming HeyGen community!