Turn on Cam & Mic
Click the Use camera & microphone button and select Allow to grant the HeyGen App permission to access your camera and microphone.
Google Chrome
Safari
Error: Device Not Authorized
Google Chrome
Click on the Camera Icon on top right corner of your browser.
Select the first option Always allow... then click Done.
Refresh the page.
Safari
Click on the Safari menu in the top left corner and open Settings.
Go to Websites and find the "Camera" and "Microphone" options in the left-hand list. Set the permissions for the Heygen App to Allow ✔️ in both categories.
Refresh the page.
Error: Low Camera Resolution
Please make sure your camera has a minimum resolution of 480px for both width and height. If your computer's front-facing camera doesn't meet this requirement, you can resolve the issue by connecting an external device.
Error: The Device is Occupied
For some Windows devices, simultaneous streaming from multiple applications is not supported. Please make sure that no other applications are using the camera streaming simultaneously. If you find any, please close those applications and try again.