Migration Overview
Migrating from HeyGen Interactive Avatar’s to LiveAvatar can be a bit tricky. This guide helps step through the major pieces to make the migration as seamless as possible. The main steps you’ll need to take are:
Copying over assets
Transitioning your implementation
Migrating your subscription
Updating your implementation.
Cleaning up your HeyGen subscription
We’ll go over each of them in-depth.
1. Copying Over Assets
To start this first step of the migration, navigate to app.liveavatar.com. If you’re a space owner with any avatars or knowledge bases on HeyGen side, we will detect them and enable the asset migration flow.
🛎️Important- you need to use the same email in LiveAvatar as in HeyGen for LiveAvatar to identify your account.
When moving from HeyGen Interactive Avatars to LiveAvatar, we’ll help bring any existing creative assets with over.
This will include your interactive avatars, the voices associated with those avatars, and the knowledge bases (renamed contexts in LiveAvatar).
Note - We do not support migrating individual voices at the current point in time. This means only voices attached to the creation of the interactive avatar will be migrated.
When starting the migration, on LiveAvatar side we will automatically migrate all assets over. We do this by making a copy of each asset from your HeyGen account into your LiveAvatar account.
🛎️ Since this is a one-time copying process, any changes made in your LiveAvatar account will not reflect in your HeyGen account. Similarly, any changes made in HeyGen will not reflect in LiveAvatar.
When the first step is completed, we will show the following message:
2. Transitioning your implementation
i. Migrating your subscription
After copying over your assets, if you do not have an existing LiveAvatar subscription, we will grant you a temporary LiveAvatar subscription for 30 days. During this trial period, this will enable testing of the new migration changes and your changes will work across both LiveAvatar and HeyGen Interactive Avatar.
ii. Updating your implementation
During this time, cut over your existing app and all API calls from HeyGen to LiveAvatar accordingly. Here are all changes from HeyGen to LiveAvatar and our recommendation on how to continue supporting this functionality.
As you migrate to the new LiveAvatar APIs, please flag any issue to us in our forums or support services.
3. Cleaning up HeyGen
After you’ve migrated from HeyGen to LiveAvatar, if you no longer need the HeyGen API, we recommend cancelling your HeyGen API subscription. This includes the main HeyGen subscription and any optional Interactive Avatar add-on subscriptions you have.
You can cancel your HeyGen API subscription here.
When comparing on a per minute basis, LiveAvatar’s is tends to be much cheaper than HeyGen API. Hence, we strongly recommend converting as soon as possible.
Frequently asked questions
Who will see the migration flow?
All HeyGen users will have access to LiveAvatar, with differences based on their Interactive Avatar status:
Free Interactive Avatar users
If you just signed up or are not paying for any Interactive Avatar plans, you will be invited to LiveAvatar to start fresh.Additionally: if your email has expired custom avatars or a custom knowledge base in Interactive Avatar, LiveAvatar will automatically find and migrate those for you.
Owners of a HeyGen Space with active paid Interactive Avatar subscriptions
If your space has an active paid Interactive Avatar subscription and you are the space owner, you’ll be prompted to start duplicating your assets into LiveAvatar while maintaining normal access to Interactive Avatar.Members of paying HeyGen spaces
Members can still access Interactive Avatar as usual, but cannot duplicate assets into LiveAvatar.
Only the Space Owner can perform the migration for the space. We will support space-users on Live avatar at the end of December 2025.
Using Interactive Avatar During Migration
Can I still use Interactive Avatar after starting the LiveAvatar migration?
Yes. Interactive Avatar will remain fully available for your space and API access.
If you have active Interactive Avatar subscriptions or paid activities, nothing will be interrupted by starting your LiveAvatar migration.
What happens if I’m a free user or my old Interactive Avatar expired?
Free users—or anyone not on a paid Interactive Avatar plan—will be prompted to start fresh in LiveAvatar.
If your email has expired custom avatars or a custom knowledge base from Interactive Avatar, LiveAvatar will locate and migrate those assets for you automatically.
Team Access & Collaboration
How can I invite my teammates into LiveAvatar?
Currently, every LiveAvatar account owns its own assets and plans.
Team invitations are coming soon—we’ll notify you once the feature is available and help you bring your space members over around end of December 2025.
Spaces are missing in LiveAvatar — what should I do?
Spaces will appear in LiveAvatar in about 3 weeks (aiming for the last week of December).
If you're a multi-seat team, we recommend waiting until Spaces are supported before fully migrating.
If you need to start earlier, your team can temporarily use the space owner’s credentials to work inside LiveAvatar.
Avatar & Voice Behavior
Where are my voices in LiveAvatar?
Each avatar comes with its own default cloned voice.
A full voice-selection panel is being released soon so you can preview and switch between voices ( Dec 13th
)
My avatars look or sound different after migrating to LiveAvatar — why?
There is no technical difference in avatar or voice quality between Interactive Avatar and LiveAvatar—they use the same underlying model.
If you notice unexpected differences, please capture a screen recording and provide the avatar_id to our support team.
Migration & Development Process
What is the recommended migration workflow?
Build your new LiveAvatar integration in your development environment.
Test thoroughly to confirm everything works.
Replace your existing Interactive Avatar code with the new LiveAvatar implementation in production.
Credits, Plans & Billing
If I already have a paid Interactive Avatar plan (slots + API credits), what should I do when switching to LiveAvatar?
Begin by setting up and testing LiveAvatar in your dev environment.
Once your code is fully switched over, we’ll help convert your remaining Interactive Avatar API credits into LiveAvatar credits.
If I switch today and buy LiveAvatar credits, what happens to my Interactive Avatar API credits and paid slots?
We will convert your existing IA API credits into LiveAvatar credits after your code
migration is complete. We will also help cancel and prorate Interactive avatar slots after you migrate into LiveAvatar.
Is there a pricing benefit to migrating early?
Yes — LiveAvatar pricing is lower.
The sooner you migrate, the sooner you start saving.
What happens to my purchased Interactive Avatar slots? Can these be used in LiveAvatar?
Interactive Avatar slots do not migrate into LiveAvatar. You will need to switch to one of the LiveAvatar plans.
Data & Asset Migration
What will happen to my existing Interactive Avatars?
After you migrate, they will remain in the Interactive Avatar space as well. We recommend deleting them only when your migration is 100% complete and your platform is running 100% LiveAvatar code.
Is my Interactive Avatar still accessible after I switch to LiveAvatar?
Yes, your interactive avatars are still accessible in the same place as before after you switch.
For any further questions feel free to post on our our forums or reach out to our Support team with follow up questions at [email protected] or [email protected]