# HeyGen Help Center > HeyGen is an AI video generation platform. Create professional videos with AI avatars, voices, and translation tools. This help center covers avatars, video creation, voice, translation, billing, and apps. ## Avatars ### Getting Started with Digital Twins and AvatarIV - [Create your first Digital Twin (Video Avatar) with Avatar IV!](https://help.heygen.com/en/articles/12089286-create-your-first-digital-twin-video-avatar-with-avatar-iv.md): Guidelines, tips, and FAQs for creating your Digital Twin Video Avatar using our new engine AvatarIV. - [How to Create an Avatar Using the Avatar IV Photo-to-Video](https://help.heygen.com/en/articles/12623520-how-to-create-an-avatar-using-the-avatar-iv-photo-to-video.md): Create an Avatar based on a photo-to-video Avatar IV input. - [Avatar Looks Explained](https://help.heygen.com/en/articles/9964694-avatar-looks-explained.md): Create up to 500 unique avatar looks with customizable backgrounds, outfits, and angles. - [Digital Twin (Video Avatar): Filming Tips](https://help.heygen.com/en/articles/8389138-digital-twin-video-avatar-filming-tips.md): Advanced and detailed instructions to create your Digital Twin avatar. - [HeyGen Avatar IV Complete Guide!](https://help.heygen.com/en/articles/11269603-heygen-avatar-iv-complete-guide.md): Introducing Avatar IV, a faster and simpler way to create lifelike videos. - [How to Get Started with Photo Avatars](https://help.heygen.com/en/articles/10034438-how-to-get-started-with-photo-avatars.md): Make your photos come to life with Photo Avatar creation. - [How to Remove the Background of any avatar!](https://help.heygen.com/en/articles/11371315-how-to-remove-the-background-of-any-avatar.md): Remove backgrounds from your Avatars in one click. ### Live Avatars - [What is a LiveAvatar?](https://help.heygen.com/en/articles/9182113-what-is-a-liveavatar.md): Like having a FaceTime call with an avatar. Real-time AI avatar interactions. - [Introducing LiveAvatar](https://help.heygen.com/en/articles/12758516-introducing-liveavatar.md): HeyGen's real-time AI avatar platform for live, interactive conversations and API integration. - [How to Get Started with LiveAvatars](https://help.heygen.com/en/articles/10035615-how-to-get-started-with-liveavatars.md): Advanced instructions for creating an optimal LiveAvatar. - [LiveAvatar: Filming Tips](https://help.heygen.com/en/articles/9612935-liveavatar-filming-tips.md): Instructions for creating optimal LiveAvatar footage. - [Prompting your LiveAvatar](https://help.heygen.com/en/articles/9585924-prompting-your-liveavatar.md): How to best prompt your LiveAvatar. - [LiveAvatar FAQ](https://help.heygen.com/en/articles/12758866-liveavatar-faq.md): Frequently asked questions about LiveAvatars. - [Interactive Avatar Migration to LiveAvatar: Guide and FAQ](https://help.heygen.com/en/articles/12998652-interactive-avatar-migration-to-liveavatar-guide-and-faq.md): How to move your Interactive Avatar to LiveAvatar. - [LiveAvatar SSO Setup with Okta](https://help.heygen.com/en/articles/13841185-liveavatar-sso-setup-with-okta.md): How to setup SSO with LiveAvatar and Okta. - [LiveAvatar SSO Setup with Microsoft Entra ID](https://help.heygen.com/en/articles/13861462-liveavatar-sso-setup-with-microsoft-entra-id.md): How to setup SSO for LiveAvatar with Microsoft Entra ID. ### Troubleshooting + Advanced Knowledge - [Video Avatar Creation Error Codes](https://help.heygen.com/en/articles/9824740-video-avatar-creation-error-codes.md): Error codes during avatar creation and solutions. - [How to Access Your Camera and Mic](https://help.heygen.com/en/articles/8310606-how-to-access-your-camera-and-mic.md): Set up camera and microphone for Digital Twin and Voice recording. - [Converting WebM Avatars into Adobe Premiere](https://help.heygen.com/en/articles/9518951-converting-webm-avatars-into-adobe-premiere.md): Convert WebM Avatars for use in Adobe Premiere. - [Choosing the Right Avatar Engine: Add Motion vs AvatarIV](https://help.heygen.com/en/articles/11734785-choosing-the-right-avatar-engine-on-heygen-add-motion-vs-avatariv.md): Differences between Add Motion and AvatarIV engines. - [Public Avatars Going Offline](https://help.heygen.com/en/articles/10047067-public-avatars-going-offline.md): Information on public avatars being retired. - [Walking (Motion) Avatar: Advanced Instructions](https://help.heygen.com/en/articles/9378124-walking-motion-avatar-advanced-instructions.md): Get the best results for your Walking Avatar. - [Digital Twin FAQ](https://help.heygen.com/en/articles/9380615-digital-twin-faq.md): Most frequently asked questions about Digital Twins. - [Recording your Consent Video](https://help.heygen.com/en/articles/12092609-recording-your-consent-video.md): Process and tips for recording your consent video. - [How to Integrate Adobe with HeyGen](https://help.heygen.com/en/articles/13540399-how-to-integrate-adobe-with-heygen-a-step-by-step-guide.md): Step-by-step guide to integrating HeyGen with Adobe Express. - [Single Editor Mode: Collaborate on Video Projects in Real Time](https://help.heygen.com/en/articles/13540469-single-editor-mode-collaborate-on-video-projects-in-real-time.md): Collaborating on videos using Single Editor Mode. ## Voice - [How to Get Started with Voices](https://help.heygen.com/en/articles/9834925-how-to-get-started-with-voices.md): Basics of using Voices in HeyGen. - [Using Voices in the AI Studio](https://help.heygen.com/en/articles/11202248-using-voices-in-the-ai-studio.md): Customize voice selection in HeyGen AI Studio. - [Voice: Languages We Support](https://help.heygen.com/en/articles/11391932-voice-languages-we-support.md): Full list of languages and regional accents supported. - [How to Use Voice Mirroring and Voice Director](https://help.heygen.com/en/articles/11408956-how-to-use-voice-mirroring-and-voice-director.md): Fine-tune your avatar's speech for natural narration. - [How to Integrate ElevenLabs + Other Third-Party Voices](https://help.heygen.com/en/articles/8310663-how-to-integrate-elevenlabs-other-third-party-voices.md): Integrate third-party voices into HeyGen. - [Voice Doctor Tips: How to Improve Your Voice](https://help.heygen.com/en/articles/14010178-voice-doctor-tips-how-to-improve-your-voice.md): Refine and polish your AI voice. ## Translation - [How to Get Started with Video Translation](https://help.heygen.com/en/articles/10029081-how-to-get-started-with-video-translation.md): Translate content into any language with HeyGen's Video Translation. - [Video Translation: Languages We Support](https://help.heygen.com/en/articles/11391941-video-translation-languages-we-support.md): Languages available for AI voice translation and lip sync. - [How to Use Brand Glossary](https://help.heygen.com/en/articles/8830251-how-to-use-brand-glossary.md): Functions and benefits of Brand Glossary. ## Video ### Getting Started - [Overview our New AI Studio!](https://help.heygen.com/en/articles/11049655-overview-our-new-ai-studio.md): A cleaner, more user-friendly AI Studio. - [Create your first video in our Studio!](https://help.heygen.com/en/articles/11049837-create-your-first-video-in-our-studio.md): Features and workflows of the Editing Studio. - [How to Remove the HeyGen Watermark](https://help.heygen.com/en/articles/11057301-how-to-remove-the-heygen-watermark.md): Remove the watermark as a Paid User. - [How to Download or Export a Video](https://help.heygen.com/en/articles/9834825-how-to-download-or-export-a-video.md): Download and export a video. - [How to Write Scripts in the AI Studio](https://help.heygen.com/en/articles/11381771-how-to-write-scripts-in-the-ai-studio.md): Add, edit, and preview scripts in HeyGen. - [How to Use Captions](https://help.heygen.com/en/articles/8305536-how-to-use-captions.md): Make your content more accessible with Captions. - [How to Share Your Videos](https://help.heygen.com/en/articles/11788079-how-to-share-your-videos.md): Collaborate, share, translate, and track performance. - [How to Create a Video on HeyGen Mobile](https://help.heygen.com/en/articles/11795435-how-to-create-a-video-on-heygen-mobile.md): Create videos on the HeyGen mobile app for iOS. - [How to get started with Video Agent](https://help.heygen.com/en/articles/12402907-how-to-get-started-with-video-agent.md): Getting started with Video Agent. ### Advanced Guides - [Script Tips](https://help.heygen.com/en/articles/9574152-script-tips.md): Tips for improving script quality including pauses and pronunciation. - [Add media in AI Studio](https://help.heygen.com/en/articles/7951425-add-media-in-ai-studio.md): Upload and manage media in the AI Studio. - [How to Create a Brand System](https://help.heygen.com/en/articles/9889198-how-to-create-a-brand-system.md): Let your brand stand out with HeyGen Brand Systems. - [How to Restore a Deleted Video](https://help.heygen.com/en/articles/8300959-how-to-restore-a-deleted-video.md): Recover accidentally deleted content. - [Content ID Claims on Youtube](https://help.heygen.com/en/articles/8986144-content-id-claims-on-youtube.md): Submit a dispute for content claims. - [Motion Designer](https://help.heygen.com/en/articles/12747991-motion-designer.md): Create animated text effects, diagram visualization or concept illustrations. - [How to Fine-Tune Avatar Movements with Motion Prompts](https://help.heygen.com/en/articles/12805098-how-to-fine-tune-avatar-movements-with-motion-prompts.md): Create specific video creations with motion prompts. - [How to Organize Your Workspace](https://help.heygen.com/en/articles/13016632-how-to-organize-your-workspace-folders-collections-more.md): Guide to folders, collections, filters, search, and naming. - [HeyGen Video Processing Times](https://help.heygen.com/en/articles/9655503-heygen-video-processing-times.md): Video processing times and FAQ. - [How to Export HeyGen videos using SCORM](https://help.heygen.com/en/articles/10549082-how-to-export-heygen-videos-using-scorm.md): Create SCORM-compliant packages for your LMS. - [Video Agent Prompting Guide](https://help.heygen.com/en/articles/13566094-video-agent-prompting-guide.md): Getting the most out of Video Agent through prompting. ### Personalized Video - [Personalized Video: An Introduction](https://help.heygen.com/en/articles/10324568-personalized-video-an-introduction.md): Overview of the Personalized Video tool. - [Personalized Video: Step One - Creating a Template](https://help.heygen.com/en/articles/10344284-personalized-video-step-one-creating-a-template.md): Create a template in HeyGen. - [Personalized Video: Step Two - Google Sheets + Zapier](https://help.heygen.com/en/articles/10344403-personalized-video-step-two-google-sheets-creating-your-first-zap.md): Set up Google Sheet and connect to Zapier. - [Personalized Video: Step Three - Second Zap + Finishing Up](https://help.heygen.com/en/articles/10344630-personalized-video-step-three-creating-your-second-zap-finishing-up.md): Create your second zap and publish your project. - [Deliver Your Personalized Videos with Gmail Mail Merge](https://help.heygen.com/en/articles/10346868-deliver-your-personalized-videos-with-gmail-mail-merge.md): Deliver with Gmail Mail Merge. - [HeyGen x HubSpot: Personalized Video Tutorial](https://help.heygen.com/en/articles/11408938-heygen-x-hubspot-personalized-video-tutorial.md): Automate personalized AI videos with HubSpot. ### Tutorials for Common Video Types - [How to Use HeyGen to Tell Your Brand Story](https://help.heygen.com/en/articles/7842602-how-to-use-heygen-to-tell-your-brand-story.md): Exploring Brand Stories with HeyGen. - [How To Create Explainer Videos on HeyGen](https://help.heygen.com/en/articles/7842596-how-to-create-explainer-videos-on-heygen.md): Create high-quality explainer videos. - [How to Use HeyGen to Elevate your Ecommerce User Journey](https://help.heygen.com/en/articles/7951031-how-to-use-heygen-to-elevate-your-ecommerce-user-journey.md): Revolutionize your customer journey. - [How To Design And Import Canva Creations Into HeyGen](https://help.heygen.com/en/articles/13181753-how-to-design-and-import-canva-creations-into-heygen-via-integration.md): Integrate and use Canva in HeyGen. - [How to Use Templates in HeyGen](https://help.heygen.com/en/articles/13466178-how-to-use-templates-in-heygen-to-streamline-video-creation.md): Streamline video creation with templates. - [How to use HeyGen's Interactivity](https://help.heygen.com/en/articles/13538881-how-to-use-heygen-s-interactivity-for-branching-and-clickable-videos.md): Add clickable elements and branching logic to videos. ## Account + Billing - [Set up SAML SSO with Microsoft Entra ID](https://help.heygen.com/en/articles/8124871-set-up-saml-sso-with-microsoft-entra-id.md): Set up SAML SSO for Microsoft Entra ID (formerly Azure AD). - [How to Use Premium Credits Packs](https://help.heygen.com/en/articles/11638296-how-to-use-premium-credits-packs.md): Functions of Premium Credit Packs. - [HeyGen Pricing, Plans, and Subscriptions Explained](https://help.heygen.com/en/articles/9204682-heygen-pricing-plans-and-subscriptions-explained-what-you-need-to-know.md): Up-to-date information on subscriptions and pricing. - [How to Cancel or Pause your HeyGen Subscription](https://help.heygen.com/en/articles/8304328-how-to-cancel-or-pause-your-heygen-subscription.md): Unsubscribe or pause payments. - [HeyGen API Pricing Explained](https://help.heygen.com/en/articles/10060327-heygen-api-pricing-explained.md): API pay-as-you-go pricing model. - [Billing, Payments & Invoices](https://help.heygen.com/en/articles/9999710-billing-payments-invoices.md): Manage subscriptions, billing details, and invoices. - [How to manage your HeyGen account settings](https://help.heygen.com/en/articles/8300888-how-to-manage-your-heygen-account-settings.md): Update email, enable MFA, view history or delete account. - [HeyGen Mobile Pricing & Plans](https://help.heygen.com/en/articles/11759416-heygen-mobile-pricing-plans.md): Pricing for HeyGen Mobile plans. - [Refund Process and Policy](https://help.heygen.com/en/articles/8304807-refund-process-and-policy.md): Instructions on how to apply for a refund. - [How to Upgrade or Downgrade Your Subscription](https://help.heygen.com/en/articles/8300824-how-to-upgrade-or-downgrade-your-subscription.md): Change your subscription plan. - [Set up SAML SSO with Okta](https://help.heygen.com/en/articles/8119184-set-up-saml-sso-with-okta.md): Set up SAML SSO for Okta. - [Enterprise Plans: Get In Touch](https://help.heygen.com/en/articles/7886820-enterprise-plans-get-in-touch.md): Book a meeting about Enterprise Plans. ## Apps - [BETA: Instant Highlights](https://help.heygen.com/en/articles/9278954-beta-instant-highlights.md): Turn long videos into engaging highlight reels. - [Video Agent -- Quality Mode vs. Unlimited Mode](https://help.heygen.com/en/articles/12285195-video-agent-quality-mode-vs-unlimited-mode-free-vs-paid.md): Free vs. Paid generation modes. - [BETA: Video Podcast](https://help.heygen.com/en/articles/10339164-beta-video-podcast.md): Generate a two-speaker AI Video podcast from PDF or YouTube. - [Batch Mode](https://help.heygen.com/en/articles/12704317-batch-mode.md): Generate multiple video variations at once. - [How to Use Face Swap in HeyGen](https://help.heygen.com/en/articles/7951446-how-to-use-face-swap-in-heygen.md): Replace faces in photos using AI. - [Product Placement with Avatar IV & Veo 3.1](https://help.heygen.com/en/articles/12704854-product-placement-with-avatar-iv-veo-3-1.md): Showcase your product with avatar and script. - [Video Asset Generation](https://help.heygen.com/en/articles/12704101-video-asset-generation.md): Create AI-powered backgrounds and motion clips. - [Quick Avatar Video](https://help.heygen.com/en/articles/12903996-quick-avatar-video.md): Choose an avatar, add a script, get a video in minutes. - [PPT/PDF to Video](https://help.heygen.com/en/articles/13007313-ppt-pdf-to-video.md): Convert presentations into avatar-driven videos. - [Automated Video Series](https://help.heygen.com/en/articles/13006248-automated-video-series.md): Create automated, scheduled video workflows. - [Create UGC Ad Video with AI and Avatar IV](https://help.heygen.com/en/articles/12814856-create-ugc-ad-video-with-ai-and-avatar-iv.md): AI-generated UGC ad video from product image. ## About HeyGen - [How to Contact HeyGen Support Team](https://help.heygen.com/en/articles/8300260-how-to-contact-heygen-support-team.md): Get help from the HeyGen support team. - [How to Get Started with HeyGen for Mobile](https://help.heygen.com/en/articles/10207693-how-to-get-started-with-heygen-for-mobile.md): Quick-start guide to HeyGen Mobile. - [Collaboration and Access Control with Workspaces](https://help.heygen.com/en/articles/9468098-collaboration-and-access-control-with-workspaces.md): Set up and manage team workspaces, roles, and users. - [Learn About Our Affiliate Program](https://help.heygen.com/en/articles/9803824-learn-about-our-affiliate-program.md): Partner with HeyGen. - [How Dynamic & Non-Dynamic Limits work at HeyGen](https://help.heygen.com/en/articles/12095329-how-dynamic-non-dynamic-limits-work-at-heygen.md): Different limits on HeyGen plans. - [Introducing SubWorkspaces](https://help.heygen.com/en/articles/12582746-introducing-subworkspaces.md): How Subworkspaces work for enterprise users. - [HeyGen + HubSpot: Elevate Sales and Marketing](https://help.heygen.com/en/articles/10004334-heygen-hubspot-elevate-sales-and-marketing-with-personalized-video.md): Personalized Videos with HubSpot integration. ### Trust, Safety & Content Moderation - [The Ethical Use Of Synthetic Media](https://help.heygen.com/en/articles/7842567-the-ethical-use-of-synthetic-media.md): Respectful and ethical content policies. - [HeyGen Terms and Conditions](https://help.heygen.com/en/articles/8300187-heygen-terms-and-conditions.md): Terms and conditions for using HeyGen. - [Why is my Video Pending or Rejected](https://help.heygen.com/en/articles/9039830-why-is-my-video-pending-or-rejected.md): Video moderation and how to reach out for approval. - [HeyGen Privacy and Security Standards](https://help.heygen.com/en/articles/11187873-heygen-privacy-and-security-standards.md): Key policies, privacy commitments, and security standards. - [HeyGen's Compliance with the EU AI Act](https://help.heygen.com/en/articles/11395771-heygen-s-compliance-with-the-eu-ai-act.md): EU AI Act compliance overview.